What We Do
You may have seen the white activity bus-like vans and high top vans going through town or coming to pick up a neighbor. These vans are operated by Transylvania County's Transportation Department, which provides transportation for a variety of programs servicing County citizens. The sections below describe the programs available and appropriate contact information for each program.
Senior Adult Transportation
The County vans provide transportation for many “mature” adults (60 years young or older) throughout Transylvania County. These passengers are transported to Nutrition sites each weekday. The Nutrition sites that the county vans provide services to are the Quebec Community Center and Silvermont. The county vans also provide transportation services for these passengers to shopping centers, recreational centers, as well as financial and utility locations (post office, bill payments, etc.). Contact Western Carolina Community Action (WCCA) for additional information about about Nutrition sites and transportation to and from the sites.
Handicapped / Disabled Transportation
The county vans provide transportation for people with mental and physical disabilities from home to Transylvania Vocational Services (TVS) on a daily basis. Lift-equipped vehicles are utilized to help passengers who are mobility challenged. TVS coordinates directly with the Transportation Department to schedule transportation services.
The county vans provide transportation for pre-school age children from home to the County’s Child Development center on a daily basis. Children are also transported to other day care centers located within Transylvania County. The vans are equipped with child care seats. A rider is also employed in order to care for the children while they are being transported on the county vans. To request more information about this service, call (828)884-3203.
General Public Transportation
The general public may ride the county vans at a cost of $1.00 per person each way within Transylvania County. General public transportation is for shopping trips, hair / barber appointments, employment, mail, bill payments, etc… for any individuals not involved with other agency programs. All requests for transportation must be made prior to 10:00 am at least one (1) workday in advance. General public hours of operation are 8:30am-4:30pm Monday through Friday with the exception of County holidays. Fares are expected to be paid upon boarding the vehicle. To request General Public service, call (828)884-3203.
Contact information for the Transportation Advisory Board is available upon request.
In-county medical transportation is sponsored by Transylvania County as a community service to the County's citizens. This is a service for persons over the age of 60 or those who meet special eligibility requirements and have no other means of transportation. The goal is to provide round-trip transportation within the County for citizens who have scheduled appointments with doctors, outpatient services, dialysis, public health or other health related appointments. This service only provides transportation for scheduled medical appointments. This is not an emergency transportation service.To request additional information, call (828)884-3215.
* A Personal Care Assistant (PCA) is a person who needs to go with the passenger to provide necessary medical or personal assistance. Passengers who are unable to care for themselves are encouraged to travel with a PCA. A PCA is not required to pay a fare. If a PCA will be traveling with a client, the transportation office must be notified at the time the reservation is made.
- Service animals, not pets, are allowed on any county transportation vehicle.
- The County provides 29% of the funding for these services with the remaining costs being funded by State and Federal grants.
- ROAP (Rural Operating Assistance Program) funds are available to assist elderly, disabled, and low income citizens of Transylvania County with transportation needs.
- It is the policy of Transylvania County Transportation to provide equal opportunity to all people who are admitted to, participate in, or are the recipients of TRANSPORT services. For further Title VI information, click here.
- For more information, please contact the Transportation office at 828-884-3203 or Medical Transportation office at 828-884-3215 or for Hearing Impaired with access to TDD/TTY, please call 828-884-3188.