Wednesday, July 24, 2024 at 1:00 pm at DSS 1st Floor Meeting Room
Wednesday, August 28, 2024 at 1:00 pm at DSS 1st Floor Meeting Room
Monday, September 9, 2024 at 3:00 pm at Silvermont Mansion/Silvermont Senior Center

2023/2024 Weatherization Waiver 

Public Notice: Public Comment Sought for Weatherization Waiver
RALEIGH — The North Carolina Department of Health and Human Services is seeking public comment on 
the proposed Low Income Home Energy Assistance Program waiver, which will allow an increase in 
allotted funds available for the Weatherization Assistance Program and Heating and Air Repair and 
Replacement Program from 15% to 25% for the current state fiscal year.

The Weatherization Assistance Program (WAP) and Heating and Air Repair and Replacement Program 
(HARRP) work together to improve energy efficiency, reduce utility costs and provide a healthier 
living environment in the homes of low-income families in North Carolina.

The waiver may be reviewed March 18-22, 2024, at the following locations:
•  Any of the 100 county departments of social services in person or online. The waiver will be 
posted to the county website.
•  Online on the Division of Social Services website:

A virtual public hearing will be held on Monday, March 25, 10–10:45 a.m., via GoTo webinar. There 
is no cost to participate. Individuals may register in advance and set a calendar reminder by going 
to  For additional assistance 
registering for the webinar, reach out to [email protected].

Written comments will be accepted no later than March 26, 2024, by 5pm and can be submitted at any 
agency where the plan was displayed. Comments can also be emailed as an attachment to Jasmyne 
Simmons, Energy Program Consultant, at [email protected].

Comments can also be mailed to the following address, postmarked no later than Tuesday, March 26, 
RE: LIHEAP Weatherization Waiver Comments Carla West, Division Director of Human Services DHHS 
Division of Social Services
2420 Mail Service Center Raleigh, NC 27699-2420
To review the waiver on the NCDHHS website, visit


Medicaid Verifications Central Email Address

[email protected]

Medicaid Expansion Information

For information on Medicaid Expansion, please click the link below.

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****FNS Benefit Change****

In March 2023, Transylvania County's additional emergency allotments under the Food and Nutrition Services (FNS) program under COVID-19 will come to an end. For households who have been receiving increased FNS payments each month from March 2020 or later, food benefits will be decreased back to standard allotments.  Please follow the link below for further information.


“Notice to Class of Proposed Settlement of Franklin v. Kinsley.” Franklin et al. v. Kinsley, formerly known as Hawkins et al. v. Cohen, is a federal lawsuit filed in 2017. This case was certified by the Court as a class action lawsuit on behalf of N.C. Medicaid beneficiaries.  Click Here for Notice

Social Services Block Grant Plan

Public Notice (PDF)

Pre-Expenditure Report

To report adult or child maltreatment

Please call (828)-884-3174, then press option 1 and ask for Adult or Child Protective Services intake.

Your confidentiality will be maintained in these situations. Emergency reports of Adult Protective Services or Child Protective Services after regular office hours can be reported by calling 911.

Our Mission


Our Mission is to improve the quality of life of the citizens we serve and strengthen community relationships.

We hope you find this website useful in learning about the various services we offer to accomplish our mission, as well as key contact persons and data on how we are performing our mission.

Looking for information about services in Transylvania County, call 2-1-1.

Services for Adults

Adult Services Programs offer support to elderly and disabled adults, provide protective services to vulnerable adults and regulate certain residential services. Programs that we administer include:

Adult Protective Services (APS)

APS evaluates reports alleging that disabled adults with a physical or mental incapacity or elderly adults are abused, neglected, or exploited and are in need of protective services. Our goal is to determine whether the adult is able to perform or obtain for himself/herself essential services or is without able, willing, and responsible persons to perform or obtain those services on the client’s behalf. We assess the situation to determine what services are needed to protect the adult and prevent further mistreatment.


TCDSS must sometimes initiate or help families initiate guardianship proceedings for incompetent adults. We contract case management services to a private vendor.

There are 4 types of guardianship appointments:

  • Guardian of the Person
  • Guardian of the Estate
  • General Guardian
  • Limited Guardianship (which means that a person may be competent to make decisions in some areas, but unable to make decisions in other areas of his/her life).

Facility Licensing and Monitoring Services

TCDSS licenses and monitors family care homes (6 beds or less), adult care homes (7 beds or more), assisted living facilities, adult day health centers and adult day care centers for compliance with state/federal rules and regulations. We also investigate complaints of non-compliance in facilities and provide technical assistance to facility staff. Public records are kept at DSS on all monitoring complaints, state surveys, and penalties.

Adult Care Home Resident Discharge

TCDSS  takes the lead role for discharge destination for those residents of Adult Care Homes who have received a discharge notice and at the time of discharge the destination is not appropriate or is unknown. These services are for residents whose primary unment needs are related to health, Alzheimer's Disease, other dementia, abuse or neglect.

Special Assistance In-Home Program


This program provides case management and coordination of services to eligible Medicaid residents who are receiving no other Medicaid Case Management services. This program allows individuals to stay in a private living arrangement as an alternative to assisted living placement.

Learn More About NC Medicaid Managed Care

English Version

Spanish Version

Services for Families & Children

Family and Children’s Services Programs that we provide include:

Child Support

Child Support services works with custodial and non-custodial parents to ensure children receive adequate financial support.  Child Support Enforcement provides the following services:

  • Locating absent parents
  • Establishing paternity
  • Establishing support orders through the court for medical and financial support
  • Enforcing court ordered support obligations.

Child support services are available to anyone in the county without regard to income.  There may be an application fee not to exceed $25.00.

Work First Employment Services

Work First Employment Services provide case management for families who are receiving Work First beneifts to assist them in removing barriers to work and becoming employed and self-sufficient. If satisfactorily participating, families can be eligible for case management services, work-related expenses, child care, and transportation assistance.

Child Protective Services Assessment

Unfortunately, children sometimes are harmed by their parents or caretakers.  When suspicion of child abuse or neglect exists, our agency initiates an assessment to determine whether the child is indeed abused, neglected or dependent (has no one available to provide care to them).  The purpose of this assessment is to identify any safety concerns and future risk of harm, and to provide services to alleviate these safety factors.  If a criminal act has been committed, a referral is made to law enforcement for a criminal investigation.

Child Protective Services Remediation

When a child has been determined to have been abused or neglected by a parent or caretaker, in-home services are offered to the family to remediate the causes of the abuse and neglect so that family functioning is improved and the child can remain safely in his/ her home.

Foster Care

The primary purpose of Foster Care service is to provide a safe temporary placement for children who cannot remain safely in the home of their parent(s). These children are in the custody of the Department of Social Services by court order. The goal of foster care is to implement a plan for permanency for each child.  If the child cannot be returned home to the parents, another permanent planned living arrangement is made.

Permanency plans by federal law are:

  • Reunification with parents
  • Relative placement in foster care
  • Guardianship/custody (with a relative or non-relative)
  • Adoption (by a relative or non-relative)
  • Another planned permanent living arrangement in foster care (APPLA)

Child placement needs are evaluated, arranged, maintained and supervised in licensed or Court-sanctioned placement, with services to assist in reunification or another permanent plan for the child. The agency provides services in conjunction with the community that are community-based, child centered, and family focused.


These services assist children who cannot safely return to their birth families become part of a legally secure permanent home.

Adoption Services for children in DSS custody include:

  • Recruitment, Training and Assessment of Families
  • Child Specific Adoption Recruitment and Preparation
  • Adoption Placement and Support
  • Adoption Assistance payments
  • Post Adoption Services

Our agency also provides home assessments for relative and independent adoptions as requested and available.    There are fees for these services.  Please contact our adoption staff for more information if interested.

What is the Safe Haven for Abandoned Infants Act (Daniel's Law)?


This state law provides pregnant women with an alternative to abandoning a newborn baby in potentially fatal circumstances such as in the dumpster. Under the Safe Haven Act, an infant can be left with a hospital or hospital outpatient facility, law enforcement agency, fire station, emergency medical services station, or any staffed house of worship during the hours the facility is staffed. The infant must be less than 7 days old, unharmed, and left by the parent or other person acting for the parent. The law provides the parent immunity from prosecution if the conditions are met. A baby left under these conditions will be placed in DSS foster care and adoptions proceedings will be initiated immediately. Contact our local DSS office if you need additional information.

How to Become a Foster or Adoptive Parent


Foster parents are special people who provide a nurturing, stable environment for children who must temporarily reside outside of their homes due to abuse, neglect or dependency. Foster parents may be married or single, ages 21 and over, may or may not have children of their own, and must have sufficient income for the needs of their own family. Our foster families are diverse in race, ethnicity, income and age.

We encourage interested persons to contact Denny McBride at 828-884-3174 ext.1637 or by email at [email protected] for information on how to become a member of our local foster family team.

Financial Services

Public Financial Assistance Services are provided to individuals and families to assist with basic needs of daily living.  Each program has different eligibility criteria and most are mandated and/or funded with state and federal funds, although some private organizations also provide limited funding to assist community members through our Department.  Some of our programs are available on a yearly basis, while others are provided as one time assistance to alleviate a crisis situation.  Services that we provide include:

Adult Medicaid

**VIDEO** English - North Carolina Medicaid Managed Care

**VIDEO** Spanish - North Carolina Medicaid Managed Care

The Medicaid program assists individuals with the cost of medical care and other related costs.  Adult Medicaid programs provide medical insurance, financial assistance for residential care and in some cases assistance to avoid residential care. Adult recipients of Medicaid may include nursing home residents, assisted living residents, adults with disabilities, elderly individuals, and individuals in specialized programs such as Community Alternative Programs and Special Assistance In-Home.  Eligibility for Medicaid is based on income and resource guidelines.

Family and Children’s Medicaid

Medicaid programs for families and children assist with the cost of medical care and other related expenses.  Recipients of Family and Children’s Medicaid programs may include pregnant women, infants and minor children, foster and adopted children as well as Work First families. Eligibility for Medicaid is based on income guidelines.

Medicaid Transportation

This service is available to Medicaid recipients to provide gas vouchers or transportation to Medicaid reimbursable appointments. This service is only used as a last resort.  

Work First

The Work First Program is a statewide program aimed at helping eligible families find and maintain full time employment. The receipt of limited funds is available to families while they seek and obtain employment as well as other supportive services such as child care assistance, transportation to employment and job readiness training.  Some applicants may be eligible to receive a one-time cash payment instead of receiving ongoing cash assistance.  This is called Work First Benefit Diversion.

Food and Nutrition Services (formerly known as food stamps)

Food and nutrition services assist eligible households with the purchase of food.  A household may consist of an individual person or multiple families living together in one dwelling. Eligibility for food and nutrition assistance is based on income and reserve guidelines.

TANF Child Only Funds

Occasionally a child cannot remain in his/ her own home for reasons such as safety, loss of a parent or other factors.  When a specified relative is caring for a child, limited funding may be available to help care for the child.

Child Care Subsidy

The Child Care Subsidy program distributes state and federal funds in the form of child care vouchers for eligible families.  Eligibility is determined according to the family’s situation, household income and composition.  Families may receive vouchers to allow them to work, attend school or job training, to support child protective services, to assist in a crisis, or to meet the needs of a developmentally delayed child.

Low Income Energy Assistance Program (LIEAP)

LIEAP is a heating assistance program that provides once-a-year heating assistance to qualifying low-income citizens. The program is initially targeted toward senior citizens and disabled adults. If funds still exist after these populations have received assistance, then remaining funds are distributed to any citizen who meets income guidelines. No cash is distributed to the citizen; rather, services are purchased for the citizen from their heating provider. This could be the electric company, the gas company, fuel oil provider or even a firewood vendor. Applications usually begin around December and January of each year.

Low Income Home Energy Assistance Program (LIHEAP) is available online and can be viewed at  EFS-FNSEP-21-2020

Public Notice: LIHEAP Block Grant Plan The Low Income Home Energy Assistance Program provides heating, crisis and weatherization assistance. States are given broad latitude under block grant funding to design and operate their own programs, under certain restrictions. The North Carolina Department of Health and Human Services is seeking public comment on the Low Income Home Energy Assistance Program Block Grant Plan, which outlines how the federal LIHEAP block grant funds will be spent in North Carolina during federal fiscal year 2023- 2024. The Administration of Children and Families allowed North Carolina the option to clone its plan from last year while the department reviews its Federal Compliance Report for any revisions to the plan that may be needed. Any revisions will be announced and reposted for public comment. The plan may be viewed from Sept. 1-7, 2023, at the following locations:

• On the Division of Social Services website: DSS Public Notices Website

• On all 100 county DSS websites: County DSS Directory A public hearing webinar will take place at 3 p.m. on Thursday, Sept. 7, 2023, to go over the block grant plan and address and any questions, comments or concerns.

Please use the link below to register: • After registering, you will receive a confirmation email containing information about joining the webinar. Comments will be accepted until 5 p.m. on Thursday, Sept. 7, 2023. Comments can be emailed to Jasmyne Simmons at [email protected].

Crisis Intervention Program (CIP)

CIP provides heating/cooling assistance to elderly, disabled and families with children who are experiencing a life threatening heating/ cooling crisis.  The family has to meet eligibility requirements and their net income has to be at or below 150% of the poverty level.  There is a maximum benefit of $600 per household per state fiscal year.  CIP can be used for oil, gas, deposits, or past due electric bills.  These services are provided based on available funds.

Helping Each Member Cope (HEMC)

HEMC has the same eligibility criteria as CIP, except the family has to be a customer of Haywood Electric. Maximum benefit is $600 per year.  These services are provided based on available funds.

Community Emergency Assistance (CEA)

C-EA provides short-term assistance during an immediate crisis to households in which a related child in the home is under the age of 18 (or 19 if he/she is a full time high school student).   The program is both limited in allowable reserve and countable gross income at or below 150% of the poverty level.  There is a maximum benefit of $300 per household. C-EA can be used to pay utilities, rent, temporary shelter, transportation, and other things deemed an emergency by program guidelines.  These services are provided based on available funds.

200% of Poverty Funds

This program provides short-term assistance to families meeting all related requirements.  There must be an immediate crisis and a related child under the age of 18 (19 if he/she is a full time high school student).  The needed assistance must be job related.  The program is both limited in allowable reserve and countable income at 200% of the poverty level.  Active Work First Clients are not eligible.  200% of Poverty can be used to pay utilities, rent, temporary shelter, transportation, and other things that may be deemed an emergency by DSS.  These services are provided based on available funds.

State Adult Day Care Fund

Certify individuals for financial assistance to enable them to attend the Adult Day programs and monitor the expenditures of the State Adult Day Care Funds.

To report adult or child maltreatment

Please call (828)-884-3174, then press option 1 and ask for Adult or Child Protective Services intake.

Your confidentiality will be maintained in these situations. Emergency reports of Adult Protective Services or Child Protective Services after regular office hours can be reported by calling 911.

The DSS Board

As outlined in G.S 108A-1, the Department of Social Services is advised by a DSS Board. The primary functions of the board are to hire and support the social service director, advise local authorities on social conditions and needs in the community and to help ensure effectiveness, efficiency, fairness and excellence in the public social services system. The number of board members is five:  two appointed by County Commissioners, two appointed by the N. C. Social Services Commission and one appointed by the other DSS Board members. The term of office is three years, and members can only serve two consecutive full 3-year terms. All members must be a bona fide resident of the county.

The Transylvania County DSS Board routinely meets on the fourth Wednesday of each month at 1:00 p.m. in the 1st floor conference room of the DSS building located at 106 East Morgan Street. The public is invited to attend.

The November and December DSS Board meeting for 2023 will be one combined meeting on December 13, 2023 at 1:00pm in the first floor conference room of the DSS building.

The Transylvania County Social Services Board consists of:

  • Mrs. Page Lemel - Board Chair
  • Mrs. Jessica Shanor - Vice Chair
  • Mrs. Teresa McCall
  • Mr. Tyree Griffin
  • Mr. Paul Welch

Annual Reports

Key Staff Contacts:

Helpful Links

Links to Other Services