Billing Information

  • Billing and collections for Transylvania County EMS is managed by EMS Management & Consultants.
  • If you are a patient and wish to add billing or insurance information to your account, make a payment, or have a question about your statement, click here to access the Patient Portal. You can also reach the Patient Customer Service team at: 1.800.814.5339.

Medical Records

  • Law offices may request secure medical records and billing information online through ChartSwap.
  • Patient or legal designee of patient may obtain patient care reports and itemized bills by calling EMS|MC at 1.800.814.5339.

List of Fees for Services

 *(Rates effective as of July 1,2025 )   

  • Basic Life Support – Non-Emergency $476.82
  • Basic Life Support – Emergency $762.91
  • Advanced Life Support Assist Fee ** $250.00
  • Advanced Life Support – Non-Emergency $572.16
  • Advanced Life Support – Emergency $905.94
  • Advanced Life Support – Level 2 $1,311.22
  • Event Stand-By $200.00/hour (3 hour minimum)
  • Mileage *** $24.26/loaded mile
  • Wait Fee (First 15 minutes free) $50.00/additional 30 minutes

 

*Ambulance rates are established following the recommendations from EMS Management & Consultants (EMS|MC), according to their standard Medicare/Medicaid and insurance rate analysis.

** Billed when EMS provides ALS care but patient declines transport

*** The mileage fee is set to align with the standards established by the Center for Medicare and Medicaid Services, and it is understood that should this rate be adjusted at any point during the year, the Board of County Commissioners hereby adjusts its own billing rate as well.

 

Transylvania County Emergency Medical Services provides emergency ambulance transportation services 24 hours a day, 7 days a week.  All calls for service go through Transylvania County Communications (911/828-884-3188).

Important Links

Employment Information:

Contact EMS Director: Kimberly Bailey
E-mail: [email protected]
Phone Number: (828)-884-1720
Fax Number: (828) 862-8925

Location(s): The Brevard Base is located on Morris Road near the intersection of Ecusta Road. The Quebec Base is located on US 64 West, across from the Quebec Community Center, adjacent to TC Henderson Elementary School.