In an emergency, dial 911 immediately.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

Examples include:

• A fire

• A crime, especially if in progress

• A car crash, especially if someone is injured

• A medical emergency, especially symptoms that require immediate medical attention

Important: If you're not sure whether the situation is a true emergency, call 911 the call-taker will help determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker's questions, which may include:

• The location of the emergency, including the street address

• The phone number you are calling from

• The nature of the emergency

• Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker's questions are important to get the right kind of help to you quickly. Be prepared to follow any instructions the call-taker gives you.Many 911 centers can tell you exactly what to do until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.




Transylvania County has the ability to receive Text-to-911. This is done by simply entering 911 as the recipient in your text messaging app. However, it is always better to call than to text 911. Remember, call if you can, text if you can't.


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